General Terms and Conditions of Sale — KOREV AI — Current version
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These General Terms and Conditions of Sale (the "Terms") govern the provision by KOREV AI (SAS — simplified joint-stock company — with share capital of €665,000, registered office 13 rue Marcel Chabloz, 38400 Saint-Martin-d'Hères, RCS Grenoble 107 888 539, publication director Amine Mohamed, contact amine.mohamed@korev-ai.com) of its SaaS solutions (the "Evidence™" and "PRISM™" platforms).
They observe the applicable French and European legal obligations (LCEN, French Consumer Code, GDPR, AI Act) and include clauses specific to SaaS and trusted AI.
| Commitment | Standard | Premium | Remedy |
|---|---|---|---|
| Availability (uptime) | 99.9%/month | 99.95%/month | Credit of 10% of the monthly invoice for each 0.1% increment below the commitment (max. 100%). |
| Response time — P1 (critical) | 2 h | 1 h | Quarterly review of service levels in the event of repeated failures. |
| Response time — P2 (major) | 4 h | 2 h | — |
| Response time — P3 (minor) | 1 business day | 8 h | — |
| Scheduled maintenance | Monthly (2 h max.) | 2×/month (1 h max.) | Notice > 48 h. Not counted in the availability calculation. |
| Support availability | Business days, 8 a.m. to 6 p.m. | 24×7 (P1/P2) | Email support + direct line. |
| Security | 24/7 monitoring, replicated backups | + Quarterly penetration tests | Client notification < 1 h in the event of a critical incident. |
This table is indicative; each SLA is tailored to the subscribed offer.
Purpose and duration: KOREV processes the Client's personal data solely to perform the Contract. At the end of the contract, all data is returned or erased within the following 30 days.
Security measures: encryption of data in transit and at rest, connection logs, access control, regular backups, recovery plans.
Subprocessing: KOREV only uses approved subprocessors. Any change is notified to the Client in advance.
Incident notification: in the event of a personal data breach, KOREV alerts the Client within 24 hours and provides a full report.
Regulatory assistance: on request, KOREV helps the Client respond to data subject rights requests (access, rectification, erasure).
No exploitation of data: unless authorized in writing, KOREV does not use the Client's data for its own purposes or to train shared models.
| Option | Cap | Advantages | Drawbacks |
|---|---|---|---|
| Option A | 1× annual fee | Strictly limits KOREV's exposure. Simple to calculate. | Minimal protection for the Client. |
| Option B | 12× monthly fees (1 year) | Standard B2B balance. Significant protection for both parties. | May seem insufficient for some large accounts. |
| Option C | Unlimited (subject to legal limits) | Very favorable to the client. | Exposes KOREV to major risks. Impractical without substantial insurance. |
Compromise B (cap = 12 months of fees) is the standard in B2B SaaS. Indirect damages are excluded in all cases.
For any question regarding these Terms or this legal notice: amine.mohamed@korev-ai.com
© 2026 KOREV AI — SAS (simplified joint-stock company) with share capital of €665,000 — 13 rue Marcel Chabloz, 38400 Saint-Martin-d'Hères — RCS Grenoble 107 888 539